Satisfaction GuaranteeAt Vigilant, your satisfaction with our products is our primary concern. That is why we offer a 100% unconditional 30-day guarantee on all of our standard products. We do not want you to have a Vigilant product you are not proud to own. For our full guarantee and warranty, click here. Read More >> |
ReturnsVigilant accepts returns on standard product within the first 30 days of receipt in original condition and with original packaging. For returns outside of 30 days, you must contact our customer service department at 888.812.4427 x405 or by e-mail at customerservice@vigilantinc.com. Contact Us >> |
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Payment InformationVigilant accepts multiple forms of payment for our products and services for your convenience. You can purchase your merchandise with cash, check, money order, Visa, MasterCard, Amex, or wire transfer. If paying by wire transfer, contact us for our account information. Contact Us >> |
Shipping InformationVigilant takes careful consideration when packaging our product for safe delivery to its final destination. Vigilant, Inc. inspects all packages prior to their departure. We use the most diverse & comprehensive network of shipping partners for our products; including UPS, FedEx, common carriers and white glove services. For additional shipping info, click here. Read More >> |
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CareersFor a listing of Vigilant’s current employment opportunities, click here or visit jobsinnh.com. Read More >> |
Terms of UseFor our full terms of use policies, click here. Read More >> |
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Privacy/SecurityVigilant values the privacy and security of our customers and web site users above all else. We work tirelessly to protect your valuable information thru the use of the latest security software online, including SSL 128-bit secure encryption technology, partnering with McAfee Hackersafe and Authorize.net. We never sell or share your information with any 3rd party and can ensure you that any information provided to use through our web site or our sales team is strictly confidential. Read More >> |
Repair ServicesVigilant works with many partners though out the country to offer repair services on our products. Additionally, you can source your own HVAC technicians for problems outside of the typical systems issues and other cooling problems as needed. Read More >> |